Assembly Instructions at Your Fingertips

In case you’ve lost your assembly instructions, we offer downloadable instruction guides directly on our product pages at Step2.com.

To ensure the assembly process is as simple as possible, our customer service team has offered these suggestions:

  • Read the directions first and make sure that all of the necessary pieces are included in the box
  • Separate all of the pieces into different categories to expedite the assembly process
  • If you are having trouble putting two pieces together, try using liquid dish soap to allow parts to fit together easily, or use a hair dryer on low heat and gently blow over each connecting area to warm the plastic to make it more pliable
  • If there is plastic inside a screw hole, or if the hole is a little too small, gently rub the hole with sandpaper or use a potatoes peeler to remove the excess plastic
  • If a part of the toy becomes damaged during the building process, or if a part is missing from the box, please call 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts
  • If you need a copy of assembly instructions for a discontinued product, email us the name or a detailed description of the product and we will email you the instructions.
  • We also offer step-by-step video instruction guides for the Naturally Playful® Adventure Lodge Play Center, Naturally Playful® Adventure Lodge Play Center with Glider, and Clubhouse Climber.

16 thoughts on “Assembly Instructions at Your Fingertips

  1. georgia miller

    the only directions that I received with the picnic table were worthlress. I can’t ubderstand whar goes wgere.

    Reply
    1. Step2 Post author

      Georgia, sorry to hear about your frustration with the instructions for the picnic table. If you need assistance with assembly, please give our customer service team a call at 1-800-347-8372 (Monday – Friday between 8 – 5 ET) and they would be happy to walk you through any difficult steps.

      Reply
  2. Ward

    We were given a used Step 2 “big climber” and it did not have the instruction manual. My wife and I can’t figure out how to attach the slide could you send the instruction manual to my e-mail address please. Thank you very much for you assistance. I am sure we will be buying some of you products in the future.

    Reply
  3. Bree

    Is this number toll free? I am at an elementary school trying to set this “Step 2 Climber” for the primary students.

    Reply
  4. Chuck Rondinone

    We assembled the Step 2 wagon, however the wheels are rubbing and we discarded the assembly instructions, can they be emailed to me?

    Thanks,

    Chuck

    Reply
    1. Step2 Post author

      Chuck,

      Of course we can email you assembly instructions. What was the name of the wagon you were trying to assemble? Also, you can find assembly instructions by going to http://www.step2.com/c/Kids-Toys/Ride-Ons-Wagons, clicking the specific wagon you bought and then underneath the pictures of the product, you will see three tabs and one of which is the “Assembly” tab. By clicking “Assembly Instructions” you will be able to download the instructions of the wagon you are trying to put together. In addition, you can call our Customer Service Department at 1-800-347-8372 Monday-Friday between 8am-5pm EST for further assistance.

      I hope you find this information valuable!

      Reply
  5. Peter Lezeman

    Step 2 Naturally Playful Adobe House Assembly instructions.

    Hello,

    We lost the assembly instructions and it is no longer to get them from your website. Is it possible to mail the PDF.

    Thanks,

    Peter

    Reply
  6. Elsa McDowell

    There were no instructions in the whisper wheels easy steer sportster I ordered. Only illustrations. Would you please email them to me?

    Reply
    1. Step2 Post author

      Elsa,

      Our products are sold in over 70 countries, in order for everyone to understand the instructions that are provided with our products, the images are step by step directions. If you have having difficulty assembling the Easy Steer Sportster please give our Customer Service Department at 1-800-347-8372. They are available Monday – Friday between 8 am – 5 pm ET).

      Reply
  7. D. S.

    RE: Naturally playful woodland climber.

    We are attempting to disassemble the climber and cant figure out how to separate the landing/platform from the ladder and slide sides.

    Maybe the assembly instructions would help. We see no screws and have taken off the two rock climber sides.

    Thanks!

    Reply
    1. Step2 Post author

      D.S,

      I will send you the assembly instructions through an email. If you are unable to figure it out after looking through the instructions, please give our Customer Service Department at 1-800-347-8372 Monday- Friday, from 8-5 ET.

      Reply
  8. Krista

    Hi. We were given a used large climber slide without directions. My husband and I cannot figure out how to attach the slide. We are almost at the point of finding it a new home,, , but I know our kids would be upset. Can you please em!ail me the instructions? Hopefully we can get it up and running.
    Thank you,
    Krista.

    Reply
    1. Step2 Post author

      Hi Krista,

      We would be happy to provide you wish instructions. Do you know what the climber is called so we can provide you with the correct assembly instructions? Give our customer service department a call at: 1-800-347-8372 (Monday – Friday between 8 – 5 ET) and they would be happy to send you instructions and walk you through any difficult steps.

      Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>