Step2

In case you’ve lost your assembly instructions, we offer downloadable instruction guides directly on our product pages at Step2.com.

To ensure the assembly process is as simple as possible, our customer service team has offered these suggestions:

• Read the directions first and make sure that all of the necessary pieces are included in the box
• Separate all of the pieces into different categories to expedite the assembly process
• If you are having trouble putting two pieces together, try using liquid dish soap to allow parts to fit together easily, or use a hair dryer on low heat and gently blow over each connecting area to warm the plastic to make it more pliable
• If there is plastic inside a screw hole, or if the hole is a little too small, gently rub the hole with sandpaper or use a potatoes peeler to remove the excess plastic
• If a part of the toy becomes damaged during the building process, or if a part is missing from the box, please call 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts
• If you need a copy of assembly instructions for a discontinued product, email us the name or a detailed description of the product and we will email you the instructions.
• We also offer step-by-step video instruction guides for the Naturally Playful® Adventure Lodge Play Center, Naturally Playful® Adventure Lodge Play Center with Glider, and Clubhouse Climber.

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8 Responses to 'Assembly Instructions at Your Fingertips'

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1. the only directions that I received with the picnic table were worthlress. I can’t ubderstand whar goes wgere.

   georgia miller

   31 Dec 11 at 3:11 pm

2. Georgia, sorry to hear about your frustration with the instructions for the picnic table. If you need assistance with assembly, please give our customer service team a call at 1-800-347-8372 (Monday – Friday between 8 – 5 ET) and they would be happy to walk you through any difficult steps.

   Step2

   3 Jan 12 at 9:01 am

3. We were given a used Step 2 “big climber” and it did not have the instruction manual. My wife and I can’t figure out how to attach the slide could you send the instruction manual to my e-mail address please. Thank you very much for you assistance. I am sure we will be buying some of you products in the future.

   Ward

   19 Oct 12 at 6:36 pm

4. Please give us a call 1-800-347-8372, Monday – Friday between 8 am – 5 pm ET for assistance on assembly.

   Step2

   29 Nov 12 at 10:08 am

5. Is this number toll free? I am at an elementary school trying to set this “Step 2 Climber” for the primary students.

   Bree

   11 Apr 13 at 10:22 am

6. Yes Bree, the number 1-800-347-8372 is toll free.

   Step2

   11 Apr 13 at 11:35 am

7. We assembled the Step 2 wagon, however the wheels are rubbing and we discarded the assembly instructions, can they be emailed to me?

   Thanks,

   Chuck

   Chuck Rondinone

   9 May 13 at 5:24 pm

8. Chuck,

   Of course we can email you assembly instructions. What was the name of the wagon you were trying to assemble? Also, you can find assembly instructions by going to http://www.step2.com/c/Kids-Toys/Ride-Ons-Wagons, clicking the specific wagon you bought and then underneath the pictures of the product, you will see three tabs and one of which is the “Assembly” tab. By clicking “Assembly Instructions” you will be able to download the instructions of the wagon you are trying to put together. In addition, you can call our Customer Service Department at 1-800-347-8372 Monday-Friday between 8am-5pm EST for further assistance.

   I hope you find this information valuable!

   Step2

   10 May 13 at 8:42 am

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