Here at Step2.com, it’s our job to provide you with all the information you will need as you prepare for the arrival of your Step2.com order. Truck shipments go through a very detailed process and knowing what to expect will make this operation easier. In order to do that, we’ve created a checklist that covers the information to be aware of during the shipment of the truck order. Please note truck orders include larger climbers, playhouses, swing sets and most combos.
Checklist for truck orders:
Make sure recipient’s street can accommodate an 18-wheeler common carrier.
Ensure the recipient of this truck shipment understands that the order is curbside delivery.
Provide an accurate phone number where the recipient of the order can be reached to schedule the delivery appointment.
Please note the estimated delivery date of the shipment is to the destination terminal.
Someone over the age of 18 will need to be present to sign for the delivery.
Count and inspect the cartons for accuracy during delivery.
If there is any discrepancy or damage, do not refuse the delivery.
Why is it important to know if the truck will fit on the recipient’s street?
Due to the size of the truck making the delivery, the driver needs to be able to turn around or pull straight through. If you are not certain about access for the carrier, please contact us at 1-800-446-1135 Monday – Friday between 8am – 5pm ET. Below is a picture of the type of truck that will be delivering the shipment.
We offer the opportunity to upgrade to assisted delivery for an additional fee. If you choose assisted delivery for the order that means that the truck making the delivery will be equipped with a lift gate. A lift gate is a steel extension attached to the back of a truck that is used to mechanically lift shipments from the truck to the ground. This upgraded service does not include having your order moved inside the garage, backyard or inside the house.
Why does Step2.com need a valid, daytime telephone number for the recipient?
The carrier cannot deliver the shipment without a scheduled appointment. The recipient of the order will be contacted by the carrier approximately 24 hours in advance to schedule a delivery window.
Why is the estimated delivery date to the destination terminal and not the home of the recipient?
Since the carrier will call the recipient of the order to schedule the delivery window, the estimated delivery date is to the destination terminal closest to the recipient. When on the carrier’s website checking the delivery date, the same rules apply.
Why does someone over the age of 18 need to be present during the time of delivery?
A signature is required during the time of delivery, which is why someone needs to be present to accept the order and inspect they have received all of the boxes.
Why is it important to count and inspect the cartons for accuracy during delivery?
It’s critical to count the cartons you receive during delivery because many truck orders may come in more than one box and you’ll want to ensure you receive all of the boxes and that it’s the correct product. It’s also beneficial to verify the name of the recipient is on the label(s). Inspecting and analyzing the cartons is equally as important because if there is damage to the boxes that information will need to be noted on the delivery receipt. Even if the cartons are damaged, your product may not be. By including all of the details on the delivery receipt, it helps us to better assist you with meeting your needs.
Why shouldn’t the recipient refuse the delivery if there is a discrepancy or damage?
In some cases, replacement parts can be sent faster than a full product, which is why we recommend that the recipient does not refuse the delivery. It is crucial that the recipient marks the delivery receipt accordingly and contacts Step2 right away at 1-800-446-1135 Monday – Friday between 8am – 5pm ET. We promise to replace any product damaged in transit or missing from the order, provided the problem is noted on the freight delivery documents.
If you need further information regarding truck shipment details, check out our FAQ on Step2.com or give us a call at 1-800-446-1135 Monday – Friday between 8 – 5 ET and our Consumer Service department would be happy to answer any questions you may have about truck orders.