Tag Archives: customer service

Assembly Instructions at Your Fingertips

In case you’ve lost your assembly instructions, we offer downloadable instruction guides directly on our product pages at Step2.com.

To ensure the assembly process is as simple as possible, our customer service team has offered these suggestions:

  • Read the directions first and make sure that all of the necessary pieces are included in the box
  • Separate all of the pieces into different categories to expedite the assembly process
  • If you are having trouble putting two pieces together, try using liquid dish soap to allow parts to fit together easily, or use a hair dryer on low heat and gently blow over each connecting area to warm the plastic to make it more pliable
  • If there is plastic inside a screw hole, or if the hole is a little too small, gently rub the hole with sandpaper or use a potatoes peeler to remove the excess plastic
  • If a part of the toy becomes damaged during the building process, or if a part is missing from the box, please call 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts
  • If you need a copy of assembly instructions for a discontinued product, email us the name or a detailed description of the product and we will email you the instructions.
  • We also offer step-by-step video instruction guides for the Naturally Playful® Adventure Lodge Play Center, Naturally Playful® Adventure Lodge Play Center with Glider, and Clubhouse Climber.

Replacement parts for your snowplowed mailbox

Picture submitted by a Step2 customer

You may not know that we offer replacement parts for all of our current products. There is no need to recycle your product just because a piece has broken. For parts for play kitchens and mailboxes, and everything else in between, just give our Customer Service department a call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts.

If something breaks, or it wasn’t included in the box, call us and we’ll get that part out to you as quickly as we can. To help us identify the parts you need, it may be beneficial to be near the product during the call.

In case you lose this number, we have molded our Customer Service phone number into our products for your convenience.

Unfortunately, replacement parts are not available for purchase online at this time.

We stand by our products and our goal is to make sure you are satisfied with your purchase, whether it is for you or your little one.