Tag Archives: tips

Bring Summer Fun Indoors This Winter

If you live in a part of the country that limits outdoor play during the winter months, there are still ways to utilize your outdoor toys indoors during the frigid months.

Customer submitted photo of her kids playing on the Big Folding Slide indoors

Try these fun tips from other parents:*

  • Move your sandbox indoors and fill it with dried beans
  • Turn your living room into a playground with an indoor/outdoor friendly fold-up slide
  • Set up a picnic table in the kitchen for kid-friendly seating during family events
  • Take a roller coaster ride through the family room
  • Play mini-golf indoors
  • Set up a small climber in your child’s bedroom. One mom said by doing this, her son “loves to put his toys on the platform and throw them down the slide as well as climb up and down the slide.”

Check out additional ideas for indoor fun at The Stir, a cafemom blog.

*Step2 recommends adult supervision with the use of these toys.

*Disclaimer: The Step2 Company LLC does not promote or condone the use of our products in ways other than the original intent. This blog was solely written for the purpose to encourage creativity during the winter months. Please refer to the instruction sheets for all Step2 products for the appropriate age, weight, and height limitations.

Assembly Instructions at Your Fingertips

In case you’ve lost your assembly instructions, we offer downloadable instruction guides directly on our product pages at Step2.com.

To ensure the assembly process is as simple as possible, our customer service team has offered these suggestions:

  • Read the directions first and make sure that all of the necessary pieces are included in the box
  • Separate all of the pieces into different categories to expedite the assembly process
  • If you are having trouble putting two pieces together, try using liquid dish soap to allow parts to fit together easily, or use a hair dryer on low heat and gently blow over each connecting area to warm the plastic to make it more pliable
  • If there is plastic inside a screw hole, or if the hole is a little too small, gently rub the hole with sandpaper or use a potatoes peeler to remove the excess plastic
  • If a part of the toy becomes damaged during the building process, or if a part is missing from the box, please call 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts
  • If you need a copy of assembly instructions for a discontinued product, email us the name or a detailed description of the product and we will email you the instructions.
  • We also offer step-by-step video instruction guides for the Naturally Playful® Adventure Lodge Play Center, Naturally Playful® Adventure Lodge Play Center with Glider, and Clubhouse Climber.

Replacement parts for your snowplowed mailbox

Picture submitted by a Step2 customer

You may not know that we offer replacement parts for all of our current products. There is no need to recycle your product just because a piece has broken. For parts for play kitchens and mailboxes, and everything else in between, just give our Customer Service department a call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts.

If something breaks, or it wasn’t included in the box, call us and we’ll get that part out to you as quickly as we can. To help us identify the parts you need, it may be beneficial to be near the product during the call.

In case you lose this number, we have molded our Customer Service phone number into our products for your convenience.

Unfortunately, replacement parts are not available for purchase online at this time.

We stand by our products and our goal is to make sure you are satisfied with your purchase, whether it is for you or your little one.

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