You may not know that we offer replacement parts for all of our current products. There is no need to recycle your product just because a piece has broken. For parts for play kitchens and mailboxes, and everything else in between, just give our Customer Service department a call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET to order replacement parts.
If something breaks, or it wasn’t included in the box, call us and we’ll get that part out to you as quickly as we can. To help us identify the parts you need, it may be beneficial to be near the product during the call.
In case you lose this number, we have molded our Customer Service phone number into our products for your convenience.
Unfortunately, replacement parts are not available for purchase online at this time.
We stand by our products and our goal is to make sure you are satisfied with your purchase, whether it is for you or your little one.
I work at a preschool and we have a Step2 Mailbox on our playground. Unfortunately over the year we have lost the mail that goes with the mailbox. Is there any place to purchase replacement “Mail”.
We have passed your request along to our Customer Service department.
Hi,
I am in need of the handle for the Pusharound buggy in Blue,
Please can you let me know how I would go about getting it replaced, as it has bent quite badly at the base.
I have not been able to find a distributor in the UAE who is able to help me find the part.
We can certainly replace that for you. We’ve passed this comment along to our Customer Service department. Someone will be contacting you shortly.
I looking for replacement canvas (2) for the top (roof) of the Naturally Playful Adventure Lodge Play Center.
Could someone email me cost/ordering procedures? Thank You.
A Customer Service representative will be contacting you shortly.
i want to know how much does the replacement wheel for the push around buggy cost please and thank you
Wendy, a replacement wheel for the Push Around Buggy costs $7.75 including shipping. Please give us a call at 1-800-347-8372 for more information.
I have a step two mailbox, please email me the price of the bottom half of the step two mailbox in tan. Mine was hit by a snowplow. Please include the price of it, and tax and shipping costs. Thanks
mine was the tan one with a single holder for the mail paper.
I brought the 2 step wagon last year when my daughter was 1 yrs. Now that she is 1.5yrs, we were excited to finally be able to take the wagon out. The box was brand new and never opened. We were surprise when we open the box that it did not include any hardward or the seat belt that was listed in the instruction sheet. We can’t take it back because it has been a while. Can you help? Thanks.
We apologize for any inconvenience, Amy. A customer service representative will be contacting you shortly.
I have had my wagon for sometime it has green flat bed with brown side that are removeable the wheels have split in half I dont know the model if possible can you tell me if you have the wheels if so how much for replacing 4 wheels? thanks
Candace, the wagon you described sounds like the “Yard Wagon.” Unfortunately, we no longer have any replacement wheels and none of our current wheels will fit this model.
I need the baskets for the step2 walkin kitchen, must have been lost in the move. Please let me know if you could replace these! Thanks you! 🙂
Amanda, to order replacement baskets for your Grand Walk-in Kitchen, please give us a call at 1-800-347-8372 Monday – Friday, 8am – 5pm ET.
I have a step two wagon plus that we bought two weeks ago. The front wheel is bent. How much for a replacement wheel?
Angela, please give us a call at 1-800-347-8372 (M-F 8am-5pm ET) for replacement part information.
Hi, around how much are the decals for lifesyle kitchen? and the door on top of the basket? I’m trying to figure out if is better just to buy a new one or order replacement parts for the one that we have. thanks so much, Liz.
Liz, thanks for your comment. To order replacement parts and learn about pricing, please give our Customer Service team a call at 1-800-347-8372, M-F 8am-5pm ET.
I have a dolphin swing with no ropes or hardware to hang it with. How much are the replacement parts? Thanks
Teresa, unfortunately because the Dolphin Swing was discontinued a few years ago, we no longer have replacement parts for this product. We apologize for any inconvenience.
Hi. I have the clubhouse climber, but believe it’s the old one. The window/skylight is cracked on it. Could I still get it replaced? And how much would it be total? Thanks.
Cara, thank you for your comment. Please give our customer service team at call at 1-800-347-8372 M-F 8am-5pm ET.
Hello I have a step 2 mailbox – model number 5452,that is missing the front mailbox door.It also has the number 160584 inside on the other door. I need to have a replacement one so my mail doesn’t blow out and into the street…we wre in hurricane season and it gets pretty bad here. Thank you so much for your assistance.
Hi Rita,
Please call Customer Service at 1-800-347-8372 and they will be able to provide you with the correct placement part(s). Thank you so much for your question and good luck with your mailbox!
Am I able to purchase a replacement car for your roller coaster?
Hi Amy,
Someone from Customer Service will be in touch via the email address provided. Should you not hear from us within 2 business days, please call Customer service toll free 1-800-347-8372 Monday – Friday, from 8-5 ET about replacement parts. To help us identify the parts you need, it may be beneficial to be near the product during the call.
We have a step 2 mailbox that mounts on a post. The plastic flap that keeps the newspaper from going through the other side is missing. Is there any way to get a replacement paper flap? The mailbox is tan.
Please give us a call 1-800-347-8372, Monday – Friday between 8 am – 5 pm ET for assistance on replacement parts.
I have a Step 2 Toddler Fire truck bed and we lost the siren on top 🙁 Is this replacement item still available? http://blogs.smarter.com/blogs/Step2%20Fire%20Engine%20Toddler%20Bed.jpg
Rachel,
We may have an LED light that could be used for this purpose, but we would like to talk to you about this option. If you would like give us a call @ 1-800-347-8372 Monday – Friday, from 8-5 ET.
We hope this helps!
I have a lifestyle party time Kitchen and we lost the fun phone and a frying pan. How much will it be to get them including shipping?
And we also have a broken clock on top. Is it replaceable?
Janice, we have passed this comment along to our customer service team. Someone will be contacting you shortly.
Hello I am after replacement stickers for kitchen stovetop and microwave front. Are they available in Australia, or can I order and have them shipped here?
Thankyou
Julie, we have passed this comment along to our customer service team. Someone will be contacting you shortly.
Need a headboard for the princess toddler bed that can also turn into a twin bed. It has the draw bridge footboard. Also looking for the sides to the car bed that turns from a toddler bed to a twin it has red sides and blue front and a blue back.
Thanks Kevin Strange
Kevin, please call our Customer Service Department for replacement parts. Please call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET to place your order.
Much like Lisa Curtiss wrote on 04 OCT 2012 – “We have a step 2 mailbox that mounts on a post. The plastic flap that keeps the newspaper from going through the other side is missing. Is there any way to get a replacement paper flap,” we have the same problem, I suspect it is associated with the frequent wind storms in this area (Harrisonburg, VA).
I’ll call 1-800-347-8372 for assistance on replacement parts. Thanks.
Greg Ludwig
I need the top (mailbox) for my step2 mail box. The top was hit by a snow plow but the bottom is still fine. I need it in green. How much would the actual mailbox cost?
Tom,
If you are looking for replacement parts for your mailbox please call our Customer Service Department toll free at 1-800-347-8372 Monday – Friday, from 8-5 ET and they will be able to assist you. However, if you are looking to replace the whole mailbox please take a look at the mailboxes found on our website: http://www.step2.com/c/Home-Garden/Mailboxes.
I need replacement tracks for the step 2 canyon train and track table
Lisa,
Replacement parts can be ordered by calling our Customer Service Department. Please call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET to place your order.
I have been on hold at the 800-347-8372 number for over half an hour. All “agents” are busy. What is going on? Horrid customer service. All I want is a replacement flag for my mailbox. How difficult is this? Please contact me at my email with a direct line to a human.
Hi Janet.
I’m so sorry about the experience you received with our Customer Service phone representatives. I would be happy to assist you with this issue, if you could please send an email with your full shipping information to thestep2team@gmail.com.
I have just put up my new step 2 master plus mailbox and love it but it did not come with enough stickers of the number 5 in it. Can I purchase just one sticker of the number 5?
Hi McKenzie,
You can order additional address decals through our Customer Service Department. Please call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET and we will be happy to assist you with this request.
We have a step 2 firetruck bed that my older son used and we put in storage. We have somehow lost the wheels and siren that goes to it. Can we get a replacement ? We really wanted to use it for our new child.
Mindy
Hi Mindy.
Unfortunately, the Fire Engine Toddler Bed has been discontinued and there is no longer replacement stock available. I apologize for any inconvenience this may cause.
I have a step 2 mailmaster mail box that the red flag has been broken off. Wondering if there is a placement flag that I could purchase?
Thanks
Kelley, you can order replacement flags through our Customer Service Department. Please call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET and we will be happy to assist you with this request.
I am looking for a flag for my model 5452 mailbox. Moved into new house and the flag was not on the mailbox. Not sure if it was stolen, or just came that way. Please let me know what I need to do to get a flag on the mailbox – the standard replacements don’t work – I tried one and it didn’t fit without cutting the new box.
You can replacement flags through our Customer Service Department. Please call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET and we will be happy to assist you with this request.
I work in a hardware store and had a customer ask about a replacement door for a step 2 mailbox that is about 20 years old. Is this something we can order thru you directly? do you carry these in the ace warehouse? TY.
Replacement doors can be ordered by contacting our Consumer Service toll free at 1-800-347-8372 Monday through Friday between 8am and 5pm EST.
How much for a door to a mailbox deluxe?
Please pardon the delay in response. Replacement Mailbox doors may be obtained by contacting us Toll Free at 1-800-347-8372 Monday through Friday 8 AM – 5 PM Eastern Standard Time.
I need the outgoing mail flag for the step2 mailbox…
I need a replacement door for the front of our step 2 mailbox. The metal plate that attaches to the magnet has come off and the door will not stay shut. Please advise cost.
Joyce, please give our customer service team a call at 1-800-347-8372 M-F 8am-5pm EST to place an order over the phone.
I have the clubhouse climber and need the phone that goes with it. Also would like to replace the sky light. Are these parts available? Thanks for your time. —-Des
Desiree, we have parts available for the current model of the Clubhouse Climber. That model can be found here: http://www.step2.com/p/clubhouse-climber If this is the model you own, please give our customer service team a call at 1-800-347-8372 M-F 8am-5pm EST to place an order over the phone. Thanks!
I have a green mailbox that is faded almost white on top. Do you have a suggestion how to renew the color?
how can I get a replacement door magnet that would fit in my Step 2 mailbox. The one I have now doesn’t keep the door closed.
Please contact our customer service department at 800-347-8372 and they will be happy to assist you with your door issue.
Does this include the address numbers? After a few years, a couple have torn and/or fallen off.
Please give our Customer Service department a call toll free 1-800-347-8372 Monday – Friday, from 8-5 ET and they will be happy to assist you!
My Step2 Deluxe mailbox was recently damaged. I have been searching for a new mailbox to replace this one but am not able to locate another Step2 Deluxe model. Since only the bottom (pole) part of box is damaged am wondering if a replacement bottom half could be purchased so mine could be repaired? Ours is grey/stone color.
Hi Randall! Please call us at 1-800-347-8372 Monday – Friday, from 8-5 ET or email us at step2-company@step2.net and we will be happy to assist you further with this request.
Looking for the top part for my step2 mailbox color tan. This has a paper compartment below mailbox.
Hi John! You can order replacement parts through our Customer Service Department. Please call us at 1-800-347-8372 Monday – Friday, from 8-5 ET or email us at step2-company@step2.net and we will be happy to assist you further with this request.
How tall are the sticker numbers that come with the mailbox?
The sticker numbers for our mailboxes are 1″ wide by 2″ in length.
I need a replacement flag for model 5452 mailbox
Please call us at 1-800-347-8372 Monday – Friday, from 8-5 ET or email us at step2-company@step2.net and we will be happy to assist you further with this request.